Frequently Asked Questions

Archive 2022-2023


Additional Resources

Account Information


Benefit Information


Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment

Online Enrollment Guide

Medical Leave of Absence

Students with a Qualifying Life Event


If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

All waivers must be submitted by 11:59 PM on the published waiver deadline to be considered.

The Spring/Summer 2022-2023 waiver deadline ended 02/08/2023. The online waiver system can no longer accept new waiver requests.


Regulatory Notices

Enhanced Products

Optional Dental Coverage


Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034


Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (866) 725-4433
Customer Service
1 (800) 556-1555
24-Hour Nurse Line

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected